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New Water & Wastewater rates start September 1, 2021. New rates pay for maintenance and critical projects to keep the water & wastewater system operating. Critical projects make the system more resilient to hurricanes, freezes & climate change. Using less water can lower monthly utility bills and save money.Contact our customer account services (713.371.1400) for questions about utility bills or payment options


NEW RATES PAY FOR

resources to continue water & wastewater services
maintenance of water & wastewater infrastructure
fewer water main breaks
fewer sanitary sewer overflows
long-term resilience against hurricanes, freezes & climate change
compliance with the Consent Decree
compliance with federal regulations rather than pay penalties for violations
     


WAYS TO SAVE WATER

check & fix any leaks
know when to water
install water efficient appliances
review utility bill each month
only run the washing machine and dishwasher when you have a full load
turn off the faucet while brushing your teeth
For more water conservation tips, visit: waterconservation
Download top 5 ways to save water flyer


UTILITY BILL ASSISTANCE

Customer Account Services offers several resources for customers who need assistance:
the W.A.T.E.R. Fund (Water Aid To Elderly Residents)
a list of that can help
interest free payment agreements
adjustments are available for certain unexpected high bills
If you have any questions, please call 713.371.1400
Make it easier to manage your account by setting up online access Register
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ABOUT HOUSTON PUBLIC WORKS

Houston Public Works is the largest and most diverse public works organization in the country. Houston Public Works is responsible for streets, drainage, producing and distributing water, collecting and treating wastewater, and permitting and regulation of construction. Accredited by the American Public Works Association, our over 4,000 dedicated public servants work together to create a strong foundation for Houston to thrive. Read More >


Houston Public Works, Customer Account Services
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